{"id":53,"date":"2024-11-12T12:44:48","date_gmt":"2024-11-12T12:44:48","guid":{"rendered":"https:\/\/lemnosclocks.eu\/?page_id=53"},"modified":"2024-11-25T14:22:51","modified_gmt":"2024-11-25T14:22:51","slug":"rueckerstattung_rueckgaben","status":"publish","type":"page","link":"https:\/\/lemnosclocks.eu\/en\/rueckerstattung_rueckgaben\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><b>Refunds and Returns Policy<\/b><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n<p>There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products with obvious signs of use<\/li>\n\n\n\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n<li>Damaged or spoiled product packaging<\/li>\n\n\n\n<li>Any item that is returned more than 14 days after delivery<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c4f0f9e4\"><h2 class=\"uagb-heading-text\">Refunds<\/h2><\/div>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or missing refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at shop@lemnosclocks.eu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sale items<\/h2>\n\n\n\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-14ba9ef8\"><h2 class=\"uagb-heading-text\">Exchanges<\/h2><\/div>\n\n\n\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@lemnosclocks.eu and send your item to: <\/p>\n\n\n\n<p>Vision Porter GmbH<br>Dreim\u00fchlenstr.23<br>80469 Munich<br>Germany<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ade8cf98\"><h2 class=\"uagb-heading-text\">Gifts<\/h2><\/div>\n\n\n\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p>Are you not satisfied with a product and would like to return your order? As a customer with a customer account, you can simply log in and add your return to the respective order under <a href=\"https:\/\/lemnosclocks.eu\/en\/mein-konto\/orders\/\">Orders<\/a>.<\/p>\n\n\n\n<p>Guests please use the form below. You will receive an email with a link that you can use to create your return. We will then check your return and contact you.<\/p>\n\n\n\n<p>To return your product, you should mail your product to: <\/p>\n\n\n\n<p>Vision Porter GmbH<br>Dreim\u00fchlenstr.23<br>80469 Munich<br>Germany<\/p>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p><code><div class=\"woocommerce\"><\/div><\/code><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-lemnosclocks-pale-turtle-green-100-background-color has-background is-layout-constrained wp-container-core-group-is-layout-41c06ba8 wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Submit a Return Request<\/h1>\n\n\n\n<p><code><form class=\"woocommerce-form woocommerce-form-return-request return-request\" method=\"post\" >\n\t\n\t\n\t<p class=\"form-row form-row-first\">\n\t\t<label for=\"return-request-email\">Order email&nbsp;<span class=\"required\">*<\/span><\/label>\n\t\t<input type=\"text\" class=\"input-text\" name=\"email\" id=\"return-request-email\" autocomplete=\"email\" \/>\n\t<\/p>\n\n\t<p class=\"form-row form-row-last\">\n\t\t<label for=\"return-request-order-id\">Order id&nbsp;<span class=\"required\">*<\/span><\/label>\n\t\t<input type=\"text\" class=\"input-text\" name=\"order_id\" id=\"return-request-order-id\" autocomplete=\"off\" \/>\n\t<\/p>\n\n\t<div class=\"clear\"><\/div>\n\n\t\n\t<p class=\"form-row\">\n\t\t<input type=\"hidden\" id=\"woocommerce-stc-return-request-nonce\" name=\"woocommerce-stc-return-request-nonce\" value=\"7760ce014a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/53\" \/>\t\t<button type=\"submit\" class=\"woocommerce-button button woocommerce-form-return_request__submit\" name=\"return_request\" value=\"Submit\">Submit<\/button>\n\t<\/p>\n\n\t<div class=\"clear\"><\/div>\n\n\t\n<\/form>\n<\/code><\/p>\n<\/div>\n\n\n\n<div style=\"height:4em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>Contact us at <a href=\"mailto:shop@lemnosclocks.eu\">shop@lemnosclocks.eu<\/a> for questions related to refunds and returns.<\/p>\n\n\n\n<div style=\"height:8em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns Policy Overview Our refund and returns policy lasts 14 days. If 14 days have passed since your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds and Returns Policy | Lemnos Clocks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lemnosclocks.eu\/en\/rueckerstattung_rueckgaben\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and Returns Policy | Lemnos Clocks\" \/>\n<meta property=\"og:description\" content=\"Refunds and Returns Policy Overview Our refund and returns policy lasts 14 days. If 14 days have passed since your [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lemnosclocks.eu\/en\/rueckerstattung_rueckgaben\/\" \/>\n<meta property=\"og:site_name\" content=\"Lemnos Clocks\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-25T14:22:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refunds and Returns Policy | Lemnos Clocks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lemnosclocks.eu\/en\/rueckerstattung_rueckgaben\/","og_locale":"en_US","og_type":"article","og_title":"Refunds and Returns Policy | Lemnos Clocks","og_description":"Refunds and Returns Policy Overview Our refund and returns policy lasts 14 days. 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